Alice Taylor — Specialist Dietitian

Policies

Cancellation & Privacy

A clear, plain-English summary of how cancellations, rescheduling and your personal information are handled.

Cancellation policy

Please give at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows the slot to be offered to someone else who may be waiting.

  • Cancellations made with more than 24 hours' notice can be rescheduled or refunded (if prepaid).
  • Cancellations made within 24 hours, or missed appointments, are non-refundable, except in exceptional circumstances.
  • If you are late, the session will still end at the scheduled time and may not be extended.

If you need to reschedule, you can do so using the link in your confirmation email or by contacting me directly at alice@taylornutrition.co.uk.

Thank you for your understanding.

Privacy & your data (GDPR)

I take the privacy of your personal and health information seriously. As a Registered Dietitian (HCPC No. DT27957), I follow professional standards on confidentiality and the requirements of the UK GDPR and Data Protection Act 2018.

What I collect

The information you share when booking and during sessions: contact details, relevant medical history, lifestyle information, and notes from our conversations. I only collect what's needed to provide safe, effective care.

How I use it

To provide and document your care, communicate with you about appointments, and meet professional and legal obligations. I will not share your information with third parties without your consent, unless required by law or where there is a serious risk of harm.

How it's stored

Records are kept securely (digital files are password-protected and access-controlled) and retained in line with professional guidance. Booking and email tools (such as Calendly and email providers) process limited data on my behalf.

Your rights

You have the right to access the information I hold about you, ask for corrections, request deletion (subject to professional record-keeping requirements), and to complain to the Information Commissioner's Office (ICO).

For any questions about your data or to make a request, please email alice@taylornutrition.co.uk.

HCPC No. DT27957 · BDA No. 22772 · Member of British Obesity & Metabolic Specialist Society

Book a consultation